Warranty

Garment Materials & Construction:

All non-electrical components of the garment are warranted from factory defects in materials and workmanship for a period of 1-year from the date of the initial purchase. If there is anything wrong with the sewing or materials of an AlphaCool product that was caused by manufacturer’s defect the product will be repaired or replaced at the discretion of AlphaCool at no charge.*Shipping and handling fees are the responsibility of the purchaser.

 

Electrical Components of the Garments:

When you purchase an AlphaCool cooling garment from an authorized AlphaCool retailer within the United States or Canada, the electrical components of the garments are warrantied from factory defects in materials and workmanship for a period of 1-year.

Battery and Charger:

AlphaCool power packs are under warranty from factory defects for (90) ninety days from the initial purchase. AlphaCool will repair or replace any power packs found to be defective under normal use within the (90) ninety-day warranty period.

Open Box Items:

The product itself has been tested and deemed fully functional.

"Open-Box" may mean one of the below:

  • Damaged Packaging
  • Discontinued Version
  • Unused Returned Item

If item is found defective within 15-days of purchase, AlphaCool will repair or replace with another open-box item.

Warranty Exclusions:

Any damage caused to any AlphaCool item by misuse, abuse, improper care, accident, normal wear and tear, or the natural breakdown of materials over an extended period of time and use are not covered by this warranty.

Any alterations or repairs (attempted or otherwise) performed on any AlphaCool item voids any and all warranties offered by AlphaCool for that particular item. *Warranty applies only to the original purchaser and only for the products purchased directly from an AlphaCool Dealer.

This warranty does not cover commercial use.